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Contact Us

We're excited to announce that the Help Desk is back! If you encounter any issues that cannot be resolved by referring to our FAQ page or by asking a staff member in person at the convention, please fill out the form at this link.

Please remember that we are a team of dedicated volunteers, and we will address tickets as promptly as possible. However, during Otakon weekend, we will not be answering tickets. This is not a dedicated position, and we all have other tasks to perform at the convention.

Thank you for your understanding and patience.

Otakon® is an annual celebration of Asian pop culture (anime, manga, music, movies, video games, etc.) and its fandom! Otakon is run by the non-profit organization Otakorp, Inc.

Please keep in mind, Otakon is run entirely by volunteers.  As such, we are unable to provide direct support over the telephone.  If you need to get in touch with us, please us the contact form at the bottom of this page.  However, first please make sure your question isn't already answered at one of these locations:

  • Our General FAQ page has answers to lots of things from membership, registration, hotels and more.
  • The Registration FAQ has answers to a lot of registration specific questions, including questions about mailed badges.
  • The All Roads Lead to OTAKON page has all your transportation releated information.
  • Need to know when application deadlines for things like Artist's Alley, Dealer's Room, Programming, etc. are?  Check out our Deadlines / What's Open Page.

Issues submitting your registration?  GrowTix is our official registration provider and you can contact them directly by phone or email: https://www.growtix.com/support

Issues with your hotel reservation?  Maritz (formerly Experient) is our official hotel provider and you can find their contact information at the bottom of our Hotel Page.

Have a Guest or Programming Request?  We can't respond to these types of requests via this form, but we do have areas of our BBS setup specifically for these types of requests.