Please see our COVID Information Page for our current polcies for masks at Otakon 2021.
Mailed badges have shipped! We are aware there is an issue with Showclix's My Tickets page not showing the updated status and they are working to correct that and add the tracking information.
Due to a printer error, the number printed on the back of your badge is not correct - but do not worry, your badge is valid, and the barcode on the back will scan correctly.
If you received a mailed badge, we have pre-activated your badge, you don’t need to do anything else other than join us August 6-8th for Otakon 2021!
Since we understand that not everyone will be able to join us this year, we are providing individuals an opportunity to either roll their memberships over to Otakon 2022 or to request a refund. Please see the Otakon 2021 Membership Rollover or Refund Request page for more information.
The deadline to submit a refund request for Otakon 2020 was May 31, 2020, and all refunds received should now be processed. Please see the 2020 Event Cancellation page for more information and FAQs. Please read those pages before submitting a help request here.
Otakon® is an annual celebration of Asian pop culture (anime, manga, music, movies, video games, etc.) and its fandom! Otakon is run by the non-profit organization Otakorp, Inc.
Please keep in mind, Otakon is run entirely by volunteers. As such, we are unable to provide direct support over the telephone. If you need to get in touch with us, please us the contact form at the bottom of this page. However, first please make sure your question isn't already answered at one of these locations:
Issues submitting your registration? ShowClix is our official registration provider and you can contact them directly by phone or email: https://support.showclix.com/
Issues with your hotel reservation? Maritz (formerly Experient) is our official hotel provider and you can find their contact information at the bottom of our Hotel Page.
Have a Guest or Programming Request? We can't respond to these types of requests via this form, but we do have areas of our BBS setup specifically for these types of requests.