We understand that are lots of questions. We're expecting DC to issue additional guidance around the middle of June. We expect to be able to announce our finalized policies based on those recommendations. We'll keep our COVID Information Page updated with information as we have it.
We continue to monitor COVID-19 very closely. Otakorp Memberships are non-refundable and non-transferable. At this time, we do not have a change in that policy. Should we need to cancel Otakon 2021 due to COVID-19, we will announce any policy changes at that time.
The deadline to submit a refund request for Otakon 2020 was May 31, 2020, and all refunds received should now be processed. Please see the 2020 Event Cancellation page for more information and FAQs. Please read those pages before submitting a help request here.
Otakon® is an annual celebration of Asian pop culture (anime, manga, music, movies, video games, etc.) and its fandom! Otakon is run by the non-profit organization Otakorp, Inc.
Please keep in mind, Otakon is run entirely by volunteers. As such, we are unable to provide direct support over the telephone. If you need to get in touch with us, please us the contact form at the bottom of this page. However, first please make sure your question isn't already answered at one of these locations:
Issues submitting your registration? ShowClix is our official registration provider and you can contact them directly by phone or email: https://support.showclix.com/
Issues with your hotel reservation? Maritz (formerly Experient) is our official hotel provider and you can find their contact information at the bottom of our Hotel Page.
Have a Guest or Programming Request? We can't respond to these types of requests via this form, but we do have areas of our BBS setup specifically for these types of requests.