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Questions about COVID Policies?

We are aware of DC's updates to their COVID policies.  Please see our COVID Information Page for our current policies at Otakon 2023.  We'll keep that page updated with information as we have it.

Questions about Mailed Badges?

Mailed badge delivery will start in early July.  Please allow time for delivery. Tracking information will be uploaded to GrowTix when it is set. You can check for it by following the link in your confirmation email.

The deadline for requesting a mailed badge is May 15, 2023.  When sent, tracking information will be available on your Growtix My Tickets page.

Where is my Activation Code?

Your activation code will be on the back of your membership badge, which you'll receive either when you pick it up at the con or in the mail if you purchased the mailed badge option.  If Growtix is asking you to activate your badge, you don't have to worry about that until you receive your badge.

Otakon® is an annual celebration of Asian pop culture (anime, manga, music, movies, video games, etc.) and its fandom! Otakon is run by the non-profit organization Otakorp, Inc.

Please keep in mind, Otakon is run entirely by volunteers.  As such, we are unable to provide direct support over the telephone.  If you need to get in touch with us, please us the contact form at the bottom of this page.  However, first please make sure your question isn't already answered at one of these locations:

  • Our General FAQ page has answers to lots of things from membership, registration, hotels and more.
  • The Registration FAQ has answers to a lot of registration specific questions, including questions about mailed badges.
  • The All Roads Lead to OTAKON page has all your transportation releated information.
  • Need to know when application deadlines for things like Artist's Alley, Dealer's Room, Programming, etc. are?  Check out our Deadlines / What's Open Page.

Issues submitting your registration?  GrowTix is our official registration provider and you can contact them directly by phone or email:

Issues with your hotel reservation?  Maritz (formerly Experient) is our official hotel provider and you can find their contact information at the bottom of our Hotel Page.

Have a Guest or Programming Request?  We can't respond to these types of requests via this form, but we do have areas of our BBS setup specifically for these types of requests.

Response Times as we Approach Otakon:  As of 8:00am on Thursday, July 27th, all Otakon volunteers who answer these helpdesk tickets are on site at Otakon 2023. At this time we are unable to guarantee responses to your ticket request until after the convention has ended.  In particular, responses to requests for refunds made within 3 weeks of Otakon may be deferred until one week after Otakon as our registraiton and financial officer teams may not have time to get through everyone's requests with their other con-related committments. If you are joining us in person, we strongly encourage you to seek out in-person assistance at one of our Info Desk kiosks. We will resume responding to helpdesk tickets after Monday, July 31st. We thank you in advance for your patience and understanding.

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Didn't find the answer you need?  Get in touch with us below.