Mailed Badges FAQ

Below is a FAQ for some of the common questions we have been receiving regarding mailed badges, and if yours is not addressed, please contact us through our online help desk.


Q: My badge was returned to sender!

A: First, contact us through our interactive help desk at otakon.desk.com to let us know so that we can be on the lookout for your badge. Then when you get to the convention, ask to be directed to Badge Services where they can work with you to get a replacement badge or if we've received your mailed badge by the time of the convention you will receive your actual badge. Because of the time between now and the convention we will not be able to re-mail your badge.

 

Q: My mailing address was listed as 'Undeliverable' what does that mean?

A: Generally it means that there was some kind of error or problem when the mailman tried to deliver your badge and will be returned to sender. Please contact us through our interactive help desk at otakon.desk.com to let us know so that we can be on the lookout for your badge. Additionally, we are compiling a list of these addresses to find out why this error occurred and to take it to our processor as well as USPS. When you get to the convention, ask to be directed to Badge Services where they can work with you to get a replacement badge or if we've received your mailed badge by the time of the convention you will receive your actual badge. Because of the time between now and the convention we will not be able to re-mail your badge.

 

Q: I never received my badge but my tracking number shows it's been delivered!

A: Contact us through our interactive help desk at otakon.desk.com right away and we will help you investigate this. We are also keeping a log of all issues like this to take to our Processor and to the United States Postal Service after the convention.  Once you've contacted the help desk, they will give you instructions about how to receive a replacement badge. With your information, we can hopefully make this a smoother process for next year.Because of the time between sending the badges out and the convention we typically will not be able to reissue and re-mail your badge.

 

Q: I ordered multiple badges and I'm missing one or more of them.

A: First, double check the package to make sure the badge isn't clinging to the side or stuck to the other badges. If your badge is still missing, contact us through our interactive help desk at otakon.desk.com and we will help you investigate this. We are also keeping a log of all issues like this to take to our Processor and to the United States Postal Service after the convention to try to find out what exactly happened. Once you've contacted the help desk, they will give you instructions about how to receive a replacement badge. Note that due to time constraints we will not be able to reissue and re-mail your badge before the convention.

 

Q. I lost my badge.

A: Please do not do this! Keep your badge in a safe place where you will remember to bring it with you. Lost badges can be replaced at the convention for at-the-door rates. If you think you've lost your badge, please make any and all effort to find it.

 

Q: Where can I pick up my program book/registration bag?

A: You can pick up a program book at any information desk.

 

Q: How much will it cost to mail my badge?

A: The first badge in each package that is mailed out will cost $8, each additional badge in that package will be an additional $4. Up to 5 badges can be mailed per package. Additional badges beyond that will require additional packages. See the Cost Calculator on this page for an example.

Mailed Badge Cost Calculator

# Badges Mailed 0
# Packages 0
Shipping Cost $ n/a

Move the slider above to match the number of badges you would like to mail.

Used for estimation purposes only. Actual cost will be displayed at checkout.

Q: How did you come up with the shipping fees for badges?

A: We put together a list of requirements and provided that to multiple fulfillment companies. After receiving the proposals, we reviewed the information and selected what we felt was the best and most economical option for our membership. The fee we are charging to mail badges is at-cost.

 

Q: How many badges can be included in one package?

A: You may have up to 5 badges sent in one package. However, you must pay for them (and the mailing option) at the same time, as part of the same transaction. If someone else has badges mailed to the same address as part of a different transaction, it will be a separate package.

 
Q: I am attending with a child who is under 8 years old, who would be admitted free with my paid membership. Can I have their badge mailed to me?

A: No, but you will be able to pick up a badge for your child from the badge services desk at the convention. This is so we can confirm the badge is going to a child.

 
Q: Will a identifier ribbon or flag that provides additional access for artist alley/gofering/panels/priority access/workshops/etc. be included with my mailed badge?

 

A: No, you will still need to pick up any ribbons in person at the convention.

 
Q: What should I expect in my badge mailing?

A: You will receive your badge, a lanyard, and a printed page of information about where to come in to the BCC and various vitals.

 
Q: What if my badge never arrives?

A: If your badge hasn't arrived by August 1st, please visit the USPS tracking page and enter the tracking number found on the Event Registration History page behind your Otakorp membership login. After entering the tracking number on the USPS tracking page, it will likely show one of three states: delivered, in-transit, or exception.

  • Tracking shows Delivered: The tracking information will show what day/time the package was delivered. Check with your housemates to see if one of them signed for the package.
  • Tracking shows Processed Through Sort Facility, Arrival At Unit, Processing Complete, or Out-for-Delivery: The package is still in the USPS system and will be delivered. The page should provide an estimated delivery date/time.
  • Tracking shows Notice Left: No one was available at the home to sign for the package and a notice was left on the door. A delivery will be attempted again, or you can contact the post office to pick it up from the from the post office.
  • Tracking shows Refused: When the postal carrier brought the package to the home, someone at the home refused to sign for it and requested that it be returned to sender. Check with your housemates and contact the post office. You may be able to pick it up from the local post office or have another delivery attempt made.
  • Tracking shows Exception: Get in touch with the post-office. If for whatever reason the package was lost or destroyed in transit, get in touch with us.
 
Q: What if my badge arrives after I have to leave for Otakon?

A: If the package has not been delivered prior to leaving for Otakon, contact the post-office to hold your mail while you are away and submit a help ticket on otakon.desk.com.

 
Q: When is the latest I can register and still have my badge mailed?

A: You must register prior to May 27th.

 
Q: When will the badges be mailed?

A: We expect to mail them in time to arrive 2 weeks prior to Otakon.

 
Q: What if I move?

A: In the event of an unforeseen move before the date when we mail the badges, you can request a change to your badge mailing status. To do so you will need to log into the member's area of our website and complete an address change form. Because the change is membership based, you will have to do this for each badge that needs an updated mailing address. We do not plan to charge an additional fee for this service at this time.

 
Q: Can I change my mind after I submit payment?

A: Up until the May 27th deadline you can request a change to your badge mailing status. To do so you will need to log into the member's area of our website and complete a form. As it is a separate transaction there will be an additional $2 fee on top of the $8 mailing charge. Additionally, only single badge packages will be available for people who have changed their minds. Thus the fee to change to a mailed badge is as follows:

  • Pick-Up Badge changed to Mailed Badge: $10

If you have already paid the badge mailing fee you have until June 24th to change the address the badge is sent to. Currently there is no fee to update an address of a mailed badge.

If a change request is determined to be from a "system error" the additional fees will be waived.

 
Q: Do I have to wait in line when I arrive on Friday?

A: No, follow the instructions on the flyer included with your badge. If you arrive on Thursday, go enjoy the Matsuri and relax.

 
Q: How do I track the package?

A: When the badges are mailed the tracking number will be available with your registration information in the members area. Go to https://tools.usps.com/go/TrackConfirmAction and enter your tracking number to track your badge.

 
Q: What if the package can't be delivered?

A: Contact the Postal service. If you still can't get the package delivered please contact us at otakon.desk.com.

 
Q: What if I elected to have my badge sent to my friend's address and my friend never gave me my badge?

A: If the tracking information for the badge shows that it was delivered to your friend's address, then you will need to take that up with your friend. We strongly encourage choosing reliable friends.


Q: What is Otakorp?

A: Otakorp, Inc. is the educational nonprofit corporation that runs Otakon, Otakon Vegas, and other events. We use pop culture as a gateway to broader cultural understanding. When you register for Otakon, you become a member of the corporation; Otakon is our annual meeting. Please see the Otakon FAQ for more information.