If you've joined us before and know your Member ID from previous years, you can enter it when you register. This helps us keep our records in good shape. If you don't remember your Member ID and password, you can reset your password at this link.
When you fill out the online registration form, we ask you to fill out a number of fields to help identify you. There are important reasons why we ask each question and filling the form out correctly will help speed you through the registration process. Below are some of the questions and what we would like you to provide.
After you complete your online registration, you will receive an email confirmation from our third-party registration provider, ShowClix. Be sure to check your junk mail/spam folders if you do not see it.
Your receipt email contains your Confirmation ID and a QR code you can print or display on your mobile device. Bringing this code to Otakon when you pick up your badge (if you did not select to have your badge mailed), along with a valid government-issued photo ID (required), can help speed things up. Having the QR code is not required to pick up your badge (the photo ID is) and is not a substitute for a valid photo ID.
If you did not recieve your confirmation email, need it resent or need to access your barcode, please log into ShowClix's My Tickets page using the email address used when the purchase was made.
Please be aware that if you are paying with a debit card, a hold may be placed on your card for the total amount you intend to pay for membership registration. A separate charge will then appear shortly thereafter for the actual payment. The held charge typically disappears after 5-7 business days depending on your bank. Because it is your bank that places the hold on the card, there is nothing we can do to remove it. If you suspect there was a server error that resulted in a double-charge on your card, please wait 14 days before contacting us.
If you have a medical condition that may affect your ability to get around the convention, you can let us know about it in advance by selecting the 'Member Accessibility' box on the registration form. When you arrive at the convention center to pick up your badge, go directly to the Member Accessibility booth in the registration lobby to check in and obtain a badge ribbon as well as information on how to get around. For more detailed information please view the complete guide coming soon.
Children 8 and under are admitted free to Otakon when accompanied by a parent/guardian. If you are bringing someone who is 8 or younger, you do not need to fill out the online registration form for them. Simply bring them with you to the registration counter when you arrive at the convention, and free Child badges will be provided. A parent or guardian must accompany any and all children age 12 and under at all times. Children are required to carry some form of written identification and parent/guardian contact information with them at all times so that Otakon staff may contact the parents or guardians should the need arise.
If you have any issues with the online registration process, missing confirmation emails, payment issues, etc., please vist the ShowClix Support Center and use the contact information on that page. They will be able to provide you with the fastest support.
If you have any issues you are unable to get resolved through ShowClix, or issues that are not directly registration related, please check our Interactive Help page. If your question isn't answered there, you can use the links on the right to post a public question or contact our Online Registration department directly via an e-mail form. Please use the public question form for general questions about the registration process. Questions regarding individual registrations should be addressed through the e-mail form. If you choose to e-mail us, please provide your full name in the message you send to us. The more information we have to start with, the faster we can help you.