General FAQ

Renewing / Returning Members

If you've joined us before and know your Member ID from previous years, you can enter it when you register.  This helps us keep our records in good shape.  If you don't remember your Member ID and password, you can reset your password at this link

I'm not sure what to put in one of the fields

When you fill out the online registration form, we ask you to fill out a number of fields to help identify you.  There are important reasons why we ask each question and filling the form out correctly will help speed you through the registration process.  Below are some of the questions and what we would like you to provide.

  • Attendee Name: This should be your full name, as it appears on your government issued photo id (that you'll need when you pick up your badge on-site).  Even if you're having your badge mailed, it's important this field matches your id in case you lose your badge and we need to identify you.  No nicknames, cosplay names, handles, etc. here, please.
  • Membership ID Number:  If you've attended Otakon before, you can enter your Member ID here and we'll match your registration for 2018 up to your account.  If you don't know your Member ID, you can look it up by logging in to the Members Only page.  If you're not sure or have trouble logging into your account, this field is optional (it helps keep our records clean).  We'll still try and match your name/email address to any previous accounts you may have created.
  • Member Address: This should be the address of the member as shown on your government issued photo id.  We'll ask this for each attendee you're registering.
  • Member Phone Number: If we need to reach you during the con, a good number we can contact you at.  For example, if you lose your badge and someone turns it in to our Lost and Found department, we'll try to let you know.
  • Member E-Mail: An email address we can contact you in case we need to.  We never sell your information to others, this is for our contact purposes.
  • Gender: Having some demographic information about our members helps us when we work to bring you great content.  If you'd rather not answer the question, that option is available.
  • Date of Birth: Again, this needs to match what's on your photo id.
  • Emergency Contact Name / Phone Number: We hope we don't need to use this, but in case something happens please provide the name and phone number of someone we can contact.
  • Otakon Subscription Preference: Would you like to receive our newsletter?  Hopefully you'll say "Yes" here.  We'll send out updates from time to time with guest announcemnts, events and other exciting things going on we think you should know about.  We try to keept these to no more than once a month (though we usually thorw in a couple more right before con).


After you complete your online registration, you will receive an email confirmation from our third-party registration provider, ShowClix.  Be sure to check your junk mail/spam folders if you do not see it.

Your receipt email contains your Confirmation ID and a QR code you can print or display on your mobile device.  Bringing this code to Otakon when you pick up your badge (if you did not select to have your badge mailed), along with a valid government-issued photo ID (required), can help speed things up.  Having the QR code is not required to pick up your badge (the photo ID is) and is not a substitute for a valid photo ID.

If you did not recieve your confirmation email, need it resent or need to access your barcode, please log into ShowClix's My Tickets page using the email address used when the purchase was made.

Debit Cards

Please be aware that if you are paying with a debit card, a hold may be placed on your card for the total amount you intend to pay for membership registration. A separate charge will then appear shortly thereafter for the actual payment. The held charge typically disappears after 5-7 business days depending on your bank. Because it is your bank that places the hold on the card, there is nothing we can do to remove it. If you suspect there was a server error that resulted in a double-charge on your card, please wait 14 days before contacting us.

Special Accommodations

If you have a medical condition that may affect your ability to get around the convention, you can let us know about it in advance by selecting the 'Member Accessibility' box on the registration form. When you arrive at the convention center to pick up your badge, go directly to the Member Accessibility booth in the registration lobby to check in and obtain a badge ribbon as well as information on how to get around. For more detailed information please view the complete guide coming soon.

Registering Children

Children 8 and under are admitted free to Otakon when accompanied by a parent/guardian.  If you are bringing someone who is 8 or younger, you do not need to fill out the online registration form for them. Simply bring them with you to the registration counter when you arrive at the convention, and free Child badges will be provided.  A parent or guardian must accompany any and all children age 12 and under at all times. Children are required to carry some form of written identification and parent/guardian contact information with them at all times so that Otakon staff may contact the parents or guardians should the need arise.

Other Questions?

If you have any issues with the online registration process, missing confirmation emails, payment issues, etc., please vist the ShowClix Support Center and use the contact information on that page.  They will be able to provide you with the fastest support.

If you have any issues you are unable to get resolved through ShowClix, or issues that are not directly registration related, please check our Interactive Help page.  If your question isn't answered there, you can use the links on the right to post a public question or contact our Online Registration department directly via an e-mail form. Please use the public question form for general questions about the registration process.  Questions regarding individual registrations should be addressed through the e-mail form. If you choose to e-mail us, please provide your full name in the message you send to us. The more information we have to start with, the faster we can help you.